West of Scotland Counselling and Personal Development

What is Telephone Counselling?

As with face to face counselling, telephone counselling is a therapeutic relationship between a client and a qualified counsellor with an agreement to work on particular difficulties. Telephone counselling can take place following an initial face to face meeting or entirely by telephone or video (usually Skype) sessions. Because of the anonymity that telephone counselling brings, people often say that they felt so relaxed that they made faster progress than they would have done if they had been working face to face.


Why Telephone Counselling?

Telephone counselling has a great number of advantages but people generally choose it because of its convenience.


Is it as effective as face to face counselling?

As long as someone is comfortable with speaking on the phone, and is able to talk privately and without being overheard then it should be just as effective as face to face counselling.


Who could benefit from Telephone Counselling?

-People living in rural and sparsely populated areas, such as the Highlands.
-Expatriates who wish to speak to a qualified British counsellor.
-People who have mobility problems or who are unable to travel.
-Those who feel uncomfortable meeting a counsellor face to face.


How would I go about arranging Telephone Counselling?

If you wish to arrange a telephone counselling session, please contact any of our counsellors by telephone or email, or submit a general enquiry using the contact form. We will respond to your enquiry quickly and will ask you about your availability and preferred method of working (telephone/Skype) before setting up an initial appointment. Fees can be found on individual counsellors’ pages and can be confirmed by email/telephone and are due prior to the start of the session. Payment can be made by BACS transfer or by Paypal and details will be given on request.



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